Refund & Return Policy

Last Updated: March 4, 2026

At MedicoVilla, your health and satisfaction are our primary goals. We understand that issues may occasionally arise with your order, and we are dedicated to resolving them fairly.

Policy Overview

Our commitment is to provide a smooth experience. If there is a mistake on our end, such as shipping the wrong item or if the item arrives damaged, we will provide a full refund or a free reshipment.

Refund Eligibility

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Damaged or Incorrect Items

We will replace any items that arrive damaged or do not match your order details.

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Non-Delivery

If your order does not arrive within the shipping policy timeframe, you are eligible for a reshipment or refund.

How to Request a Refund

  1. Contact Support: Reach out to our customer service team within 15 days of receiving your package.
  2. Provide Proof: Include your order number and clear photos of any damaged or incorrect items.
  3. Review Process: Our team will review your request within 2-3 business days.
  4. Resolution: If approved, we will process your refund to the original payment method or initiate a reshipment.

Non-Refundable Items

Due to the nature of prescription medications and medical supplies, we cannot accept returns once the products have been delivered. Your health safety is paramount, and we cannot redistribute medical items.

Start Your Refund Request

Have an issue with your order? Our team is here to help you get it resolved quickly.

Contact Refund Support